Delivery Information
Delivery information
Most orders arrive within 2–7 working days. Here’s how delivery works.
Delivery times
Most orders are delivered within 2–7 working days of being placed. Working days are Monday to Friday, not including bank holidays.
You can only order items that are in stock, so we don’t take payment for anything we can’t send. If an item is out of stock, its product page shows the date it is due back.
Delivery charges
Free delivery on orders of £500 or more.
Below £500, the charge depends on the total weight of your order:
| Order weight | Delivery |
|---|---|
| Up to 9 kg | £12.99 |
| 9 kg to 50 kg | £24.99 |
| Over 50 kg | £49.00 |
Each product page shows the packed weight. One charge covers the whole order, even if it arrives in more than one delivery.
The delivery charge for your order is always shown in your basket before you pay.
Where we deliver
We deliver to addresses in England, Scotland and Wales. We can’t currently deliver to Northern Ireland, the Isle of Man or the Channel Islands.
Orders with several items
Many of our products are sent straight from our supplier’s warehouse. If you order several items, they may come in separate deliveries on different days. We email you when each part of your order is dispatched.
On the day
- Small items (taps, wastes, shower parts) come by parcel courier and may be left in a safe place if you are out.
- Large and heavy items (baths, shower trays, vanity units, shower enclosures) come on a pallet or two-person van and need someone to sign for them. Delivery is to the kerbside or front door, not into the room.
- Please make sure there is clear access for the delivery vehicle, and let us know at checkout if there are any access restrictions.
Check your delivery
Please open and check everything as soon as it arrives, and before anything is fitted.
- If the packaging is visibly damaged, note it on the courier’s paperwork (for example “packaging damaged”) or refuse that item.
- If anything is damaged, missing or not what you ordered, email info@clanbathrooms.co.uk with your order number and photos, ideally within 48 hours. We will arrange a replacement as quickly as we can.
Reporting quickly helps us claim from the courier. It does not affect your legal rights.
Missed deliveries
If you miss a delivery, the courier will leave a card or send a message with how to rebook. If an item comes back to us because it could not be delivered after several attempts, we will contact you to arrange redelivery. We may need to charge for redelivery if the delivery failed because of a wrong address or no one being available at the agreed time.
Need it fitted?
Clan Bathrooms also fits bathrooms across Greater Glasgow. Get in touch for a fitting quote.
Questions
Email info@clanbathrooms.co.uk or call 0141 474 2492.